Why is nick name necessary for signing up for membership?
Nick name ensures anonymity of traders, so that nick name will be shown to other traders when selling.
Once nick name is set, it can not be changed.
How can I put a recommender?
When signing up for membership, please put your recommender's member code in recommender's column.
If you provide with recommender's member code, a point will be given to you and recommender.
Your member code can be checked at the email received when signing up or my page after log-in.
What if I can not be logged in?
Please enter correct ID and password. If you forgot it, please use 'find email' or 'forget password'
I did not receive verification email.
Please check if it’s in spam mail box. If not, it is most likely mail server issue.
In this case, we highly recommend that you use other email account.
How can I cancel my membership?
Please go to my account and personal info, hit 'Delete Account'
What can I trade at cryptocurrency exchange?
Coin25 is p2p cryptocurrency exchange platform where indivisual can safely trade their cryptocurrency asset peer to peer.
Coin25 just provide members with brokerage service and will not be involved in a trading between members.
Please be aware that refund or cancelation of trading after its settlement shall not be allowed.
What is escrow service in Coin25?
While trading, buyer's ethereum for payment and sellser's crypto currency asset are kept in Coin25's escrow account and
they will be transferred to each trader's wallet as soon as the trade is settled
How much is fee?
Buyers do not pay a fee and sellers pay 1 % of selling amount for fee.
The fee will be automatically deducted from buyer's payment and rest of the payment will be transferred to seller's wallet.
How can I resister selling/buying?
In register a deal, select a coin, quantity, minimum deal quantity, price, minimum deal price,
deadline and hit register button. Once the deal is registered, poin will be deducted immediately.
Can I register another trade while I already have an ongoing trade?
No, you can't register another trade until the ongoing trade is finished.